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Payment Options

PayPal

All our online transactions are handled by PayPal who operate through a secure and trusted site.  You may pay via Credit or Debit card with PayPal and a PayPal account is not required although they will collect some details such as your email address to complete the transaction.  If you prefer to deal with us from your own PayPal account and not our site, please send you payment to:  sales@colourstringsbooks.com

Bank Transfer

If you prefer, you may pay us directly via UK or International Bank Transfer.  Our bank details will be provided on your invoice.

Please select 'Bank Transfer' at the checkout and continue as normal.  Once we have recived your order we will not ship it until we have received your funds.

Note: Please instruct your bank to charge you for bank charges both in the UK and your own country.

TransferWise.com (for international bank transfers)

For international transfers you may use our bank details with TransferWise.com which greatly reduces the currency exchange and bank charges you will pay.  We strongly recomend them for international transfers as your savings will be in the order of 5-10% than using your own bank directly.

Delivery Costs And Times

UK

In the UK, our standard delivery charge is either £1 or £2 depending on the weight of your parcel, up to 2kg, and normally takes 3 or 4 days.  We use Royal Mail 2nd class post for orders under 2kg and couriers for anything heavier.  Nearly everything will go out within 1 working day and if it's going to be longer than 2 working days, we will call or email you and let you know.

If you need it in a hurry, we can send it Royal Mail first class and if you order by 3pm it should go in the post the same day. This should normally mean you get it the next day or in some cases the day after.

The Royal Mail is a fantastic service but they don't guarantee their service levels and neither do we.  If your order has not arrived within 5 days please let us know. 

We also offer a guaranteed next day service which is by Royal Mail and should be delivered by 1pm.

NB. - During the current pandemic, we have noticed that Royal Mail delivery times have been affected in some areas due to increased postage use and staff shortages.  This may mean a delay in your delivery while they clear the backlog of parcels.

Europe

Orders to mainland Europe cost between £8 and £12 depending on the weight of your parcel. Orders under 2kg will normally be sent by Royal Mail International Standard method which should be delivered within 6 working days.  Sometimes it arrives a lot faster, sometime it takes longer.  If your parcel hasn't arrived in 2 weeks let us know.

Orders over 2kg will be sent via a courier with tracking and normally take about 5 working days.

NB.- Duing the current pandemic, many European postal services have been affected and we strongly recommend using a the tracked service option for your parcel.

Canada and USA

Postal costs to Canada and USA have recently been increased and become less reliable and our prices, based on the weight of your order, reflect this increased cost. During the pandemic we are only offering a tracked service.

NB. Canada Post processing and delivery of international parcels is very slow.  We don't know why.  Expect 4 to 6 weeks or upgrade to a courier service for faster delivery.

Rest of the World

Orders to most other places in the world, including the China, Russia, Singapore, Australia and New Zealand are charged based on weight.  We will normally send items using standard airmail services but may use a courier service depending on the total size and weight of an order.  We will decide the most appropriate shipping method when we know where it's going and will let you know when to expect it but this is normally 2 - 3 weeks.

NB.- Duing the current pandemic, global postal services have been affected and we strongly recommend using a the tracked service option for your parcel.

Somewhere else

If you would like your order sent some place we haven't mentioned or somewhere that normally costs a lot then please do get in touch and we will arrange a quotation.